When I work in the IT department and do maintenance work, I encounter a lot of faults every day, but some faults occur repeatedly, and some faults are new. In the face of complex department business, it is necessary to sort out a schedule to better improve work efficiency. Combined with their own maintenance experience, share for your reference.
First, do things to have a plan, there is the implementation of PDCA often said, is the need to plan, execute, find out the problem, feedback and then execute, and constantly deal with the improvement of things, so that things can be organized. Dealing with computer failures involves many peripheral devices, not only hardware failures, but also software failures. Dealing with these problems may be repeated or new. We have many ways to deal with it, but each time the processing time is different, it may take one or two minutes to solve, it may take one or two hours, or even a day or two. If so, we should divide these problems into priority, routine and temporary. Organize these tasks and allocate your time wisely.
Second, we encounter a lot of failures, may lead to inconvenience in the business department, some departments are service Windows, whether the fastest time to deal with is very key, a long time, more queue personnel, may appear irritable, so to deal with decisively, it is necessary to change, which process fast to use which. Of course, some business departments do not urge you, you can try a variety of processing methods to deal with, in order to repeat the failure.
Third, learn to summarize, is the fundamental work efficiency improvement We found that many failures are the same, but the reasons are not the same, if each time we deal with the failure is to use the same set of processes to detect, greatly reduce our work efficiency, we have to learn to summarize, what is the cause of each failure, the corresponding treatment method is how. This way we can make a judgment in the shortest possible time and deal with it as soon as possible. If there is a new fault cause, we need to find out the root cause.
Fourth, humbly consult, is the best way to improve technology We face the same machine, failure, everyone's handling method is not the same, the final result is good, but everyone's handling time is not the same. Some people slow heat, according to the full range of treatment, the treatment effect may be better, but the efficiency is too low. Some people are hot and dry, emphasis on fast, the treatment effect may not be good, after two days may be estimated to report. Because we haven't found the cause of the malfunction. Therefore, we should humbly consult, different people in thinking about different faults, his thinking direction is different. Expand the experience of everyone, and there may be many directions for you to judge the machine failure in the future. It also improves your skill level invisibly.
Five, more thinking, more practice, more communication, is the necessary skills of IT people IT industry is too wide, technology update fast, we need to keep learning, constantly contact with new things, in order to adapt to this IT development. But after all, we still have a solid foundation, think more about why this update, each update iteration is based on a variety of bugs, so we have to think more, and then practice operation, but also need to communicate with people, if the lack of communication, you will be very difficult. Any operation is most reasonable from the user's needs, as long as you understand his operating habits, it is better to help you find the cause of the problem, to deal with the problem faster.
In general, as maintenance personnel, in addition to improving our skills, we also need to strengthen interpersonal skills.
The most taboo of IT operation and maintenance personnel is that things are not calm enough;
Calm, bold and careful, good at orderly execution, diligent thinking.